Shipping policy

PROCESSING TIMES

Unknown Error utilizes Auspost for Domestic (Australia) deliveries. Orders are generally processed within 1 to 2 business days and are shipped as below:

  • Orders placed before 9AM (AEST) on a business day are processed same day
  • Orders placed after 9AM (AEST) on a business day are processed following day
  • Orders placed after 9AM (AEST) on a Friday are processed the following Monday

NOTE: Public holidays may delay dispatch or shipping.

 

SERVICES

We offer the following shipping services:

Domestic Shipping (Australia):

  • AusPost Express Shipping (1–3 business days)
  • Auspost Standard Shipping (2–6 business days)

International Shipping:

We do not currently ship internationally.

However we will be offering international shipping in mid 2027 

Shipping Costs 

This will be calculated at checkout

TRACKING

All services come with tracking. Tracking information will be sent to your via email and/or text message. 

You can track via the links sent to you, or alternatively on the following pages:

All packages are shipped with signature required upon delivery. If you authorise the package to be delivered without signature, you release Unknown Error from any liability for lost or damaged items.

If you have a question regarding your order please contact store@unknownerror.co 

 

SHIPPING ISSUES

If you are having tracking issues.

We would recommend contacting the postal provider directly for the fastest resolution. 

  • Australia Post - Contact number: 13 76 78 (Australia wide)

CANCELLATIONS

We cannot cancel your order once it has been placed.

 

REFUSED SHIPMENTS

If your shipment is refused or not collected from a postal outlet, your order will be returned to sender. We will be in contact once we receive your return to attempt delivery again. Upon request, you may be refunded the value of your order excluding original shipping, return shipping fees and a 20% restocking fee.

 

ADDRESS CHANGES 

If you need to update your shipping address after placing your order, please contact us immediately at store@unknownerror.co 

Once your order has been shipped, we are unable to make any changes.

 

PRE-ORDERS AND LIMITED DROPS 

For pre-order or limited edition collections, please check the product description for specific shipping windows.
If your order includes both in-stock and pre-order items, your entire order will ship once all items are available.

 

DELERVY ESTERMATES

Delivery times are estimates and may vary due to factors outside our control such as customs processing, carrier delays, or local weather conditions.

 

LOST, STOLEN, OR DEMAGED PACKAGES

Unknown error is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
If your package is missing, please contact the carrier directly.

If your package arrives damaged, email store@unknownerror.co within 7 days of delivery with photos of the packaging and damaged items so we can assist.